Hello there! Welcome to Cedar Creek Farmhouse! If you have clicked this link you are undoubtedly here to shop the heart and soul of our business, which are some of the rarest and most beautiful succulents in the world. We have compiled a little list of Frequently Asked Questions for you here.
Starting 2021 we have will have one scheduled live succulent upload per week:
Saturday evenings at 9:45 PM, EASTERN. You can sign up for upload notifications by texting SUCCS to 900-900
We will occasionally have uploads in our other Succulent categories as well. These categories are not scheduled in advance and depend on availability. The best way to be apprised of new updates in these categories is to sign up for text alerts.
If you would like to be notified via text when we list in the following categories please text the word in bold to 900-900:
For Text Alerts in Saturday's Rare Succulent Category Text: SUCCS to 900-900
For Text Alerts in Random Rares Succulent Category Text: RANDOM to 900-900
For Text Alerts in Mini + Small Sets Succulent Category Text: MINI to 900-900
For Text Alerts in Pup Pots Succulent Category Text: PUP to 900-900
Some Frequently Asked Questions Around Our Rare Succulent Uploads:
What is a live upload?
During each of our live uploads Crystal (the founder of Cedar Creek Farmhouse) will be online showing off her favorite handpicked rare succulents. Each of the rare succulents offered for sale will have a short video clip accompanying the listing (these videos are taken the day before the live listing, so you can see our succulents from all angles). Crystal is live, behind the scenes at Cedar Creek Farmhouse, documenting in real time the current condition of each plant, measurements and rooting status in each plant's description. These descriptions are honest and true to each plant's current condition.
Why do your items sell out so fast?
If I add a succulent to my cart does that reserve the succulent I have selected?
When will my succulent ship?
Succulents ship the following Monday and Tuesdays after a live upload. You will be billed for shipping 24-48 hours after the upload. You may take your time to pay your shipping invoice, we just ask that it's paid within a week. We do not require that your shipping invoice is paid before we ship your plants, if you forget for a few days it will not slow down your order. Just pay it at your earliest convenience.
What is up with that 'SPECIAL!! JUST CART!!' plant at the end of the upload?
We launched our business in early winter of 2018. Within three weeks we were seeing repeat customers coming back and our listings started to sell out as quickly as we could post them. One of our first customers said to us, "I don't even read the descriptions anymore, I just cart whatever I can get." This stuck with us, it meant that our customers trusted our processes and loved our plants so much that a description wasn't even necessary. In a similar spirit of goodwill and gratitude we now close each listing with a 'Just Cart' that we 'sell' for only $1 (we have to charge something in order for the order to generate with your billing/shipping information).
We feel this is a very important thing to do because let's be real, collecting rare succulents is expensive and some folks who are just getting started with their hobby may join our uploads to see our plants and might not be able to afford to cart anything. We try to keep our uploads accessible and fun for everyone. All we ask in return is that you do not claim more than two Just Carts in any six week period.
Why are your uploads so slow?
We get this question a lot too. At the present time Crystal is the only one at Cedar Creek Farmhouse who can host the uploads. She knows the plants inside and out and she is best suited to answer live questions, describe the plants and detail their current condition. Crystal works about 80 hours a week at CCF in product procurement (for both living and non-living retail), vendor relations, customer service, shipping, plant care/cultivation, along with a myriad of other things that are required to keep CCF running smoothly.
During the live uploads she is literally sitting with a tray of plants next to her and she measures and documents the condition of each plant in real time to keep our descriptions as honest and up to the minute as possible. If there is an extended pause during the upload she may be grabbing a cup of coffee or answering someone's question on the fly :) Usually you can expect a fresh new listing to show up on our homepage every 3-4 minutes during a live upload.
What is the CCF Community?
The CCF Community is such a special place. Do you guys remember those old late 90s AOL chats? Yeah, so do we <3 Our community has a familiar, nostalgic feeling. You can chat with our other customers live during our uploads and Crystal pops in after most live uploads as well. When we're not live it's a great place to post question or show off progress pics. We even allow trading of plants. It's just a space for community. The only rule we have is that you don't trash other retailers or each other. You can join us in the CCF Community by clicking the Community tab on our homepage, or you may check it out via this link as well.
What are Random Rares?
Occasionally our farms will have a surplus of a particular cultivar and if we like it we'll purchase multiple. A 'Random Rare' is simply a plant that is similar to the plant we have shown in our photo, the plant you receive will be extremely similar in size, shape and coloration. Random Rares are listed from time to time, depending on availability. If you would like notifications when Random Rares are listed please text RANDOM to 900-900.]
What are Mini + Small Assortments? [We work with a potter from Korea to produce some itty bitty, super cute little pots in both mini and small sizes. From time to time we will be offering these adorable little pots, a mini arrangement and soil as a set in this category. Mini sets are $25 each, small sets are a little bit bigger and we sell those for $35. We only list in this category when we have enough stock on hand to make the arrangements and they sell out fast. If you would like to be notified when we list in this category text MINI to 900-900.
What are Pup Pots?
This is new category that we will be releasing shortly. Pup pots are very small cuttings of some otherwise hard to get plants to jumpstart your collection that are very reasonably priced. Prices will start at just $8, including a very small wooden pot (absolutely adorable on an office desk when paired with a high quality lighting strip, such as the Growbar we offer from Modern Sprout).
Our Pup Pot plants will arrive as miniature little specimens, but will quickly need to be repotted as they mature (3-6 months). Pup pots are a really fun way to introduce some hard to get plants into your collection or keep a few adorable plants on your desk (trust us-- your coworkers will stop to ask questions, these sets are absolutely precious). Just keep in mind that if you are planning on keeping these indoors you need to invest in a high quality lighting system (and please remember these are the tiniest of specimens).
We will release these as we can. We have cultivation racks in house where we grow these itty bitty cuttings, but availability will depend on what has rooted. If you would like to be notified when we list in this category text PUP to 900-900.
Do you accept Special Requests?
We used to take special request on a person by person basis, but that snowballed into thousands of requests a month and it got too complicated to keep up with. We about to launch a special requests site that will show you which plants we can get from our farms at any given time. If you have been waiting on this site, thank you from the bottom of our hearts for your patience. We were slammed this fall and the winter is brutal on many cultivars and it would have been difficult to open requests in the dead of winter.
With our requests we do charge a small premium on requests because some farms have a minimum purchase amounts and we may have to order hundreds of dollars worth of plants to secure your requested plant. The final purchase price of your request will be in the range shown in each cultivar's description. You pay nothing up front to put in your request (this is not a presale). When we get your request in we'll show you a little video of the plant to ensure she makes your heart flutter and if she's everything you hoped for you check out for the request at that stage.
We hope this answers all of your questions, but if we missed something we'd be happy to answer any other question you might have. Drop us a line at email@example.com and we'll get back to you within a few business days.