For Live Plants
We ship live plants every Tuesday (this gives us a chance to email customers on Monday and allows our customers additional time for adding heat packs, time to check their local forecast and to submit any postpone requests). Please ensure the email address you provided on your order is valid so we can reach out to you with important information regarding your order. Please make sure firstname.lastname@example.org is added to the address book of your email provider so it doesn't accidentally go into a spam folder. This will allow timely communication regarding your delivery.
If you need to add a heat pack you can do that free of charge.
Our default carrier is UPS. They have provided us consistent and reliable deliveries. Your package will be in transit for no longer than three days. We also offer overnight services for a small additional fee (this is an excellent way to ship really special plants without having to worry about changes to form or additional stress).
If you prefer USPS as your carrier (and unfortunately that is the only carrier we can provide to Alaska, Hawaii and PO Boxes) simply select USPS as your shipping provider on your first order. We cannot guarantee healthy delivery of plants shipped outside of UPS due to delays we have seen with USPS.
Our shipping costs for live plants is $14 per shipment. You are charged a shipping fee on your first order and you do not incur any additional shipping charges on orders placed after that until your first order ships (automated combined shipping). You will be charged shipping again if you place a new order after your first order has left our facility.
You are welcome to postpone your order if you are traveling, experiencing inclement weather or would like to extend your shipping date so you can add more items to your shipment. The links for all of our shipping services are below.
Plants ship from Fairhope, Alabama. At this time we only ship to the United States..
For Retail Items
Orders that contain non-living retail items will ship within 48 hours of purchase. Shipping is $14 per shipment.
For Oversized Items
There are a few products on our site (soil, for example) that require additional shipping charges. These charges are listed on the product pages and will be in addition to any plant or retail items that may be included in your order, as our oversized items ship separately.