Shipping Policy Update, (Effective February 14th, 2022)

Permanent changes to Cedar Creek Farmhouse Shipping Policy

Change effective February 14th, 2022

 

Unfortunately due to the ongoing issues surrounding USPS deliveries and the nature of live plants, we will be making a permanent switch to UPS for continental US shipments from this point forward.

While we had been offering USPS Priority Shipping as an option for the last year, we have seen slow shipments, incorrect routing, lost packages, and a lack of tracking scans in recent months. We have had to refund many orders due to these issues with USPS and the impacts of these lost and delayed packages are felt within our business and by our customers.

These policy changes come with a heavy heart and a lot of careful consideration but moving forward we will have to ship predominantly with UPS. We want to ensure safe and reliable deliveries through a trusted carrier and for us that carrier is UPS.

Please know we are doing this because we genuinely want to ensure safe and reliable deliveries of your CCF orders. It is so important to us that you receive only the healthiest plants and switching to UPS is the best way we know to ensure healthy and happy deliveries.

 

What these changes mean for our shipping schedule:

Packages will ship out on Tuesdays and each package will arrive by Friday (except for very rare instances).

 

Standard Shipping Charges Per Shipment:

$14 UPS (unlimited number of plant orders/combined shipping fee)

-Shipping will be provided by UPS and will be in transit no longer than 3 days.

-Overnight charges will remain the same and are always optional.

-If you already have a retail order with shipping paid in our system we will look at that order and you will only be charged actual shipping costs for everything across all of your orders.

 

When will I be charged for Shipping?

You will select your shipping service on your first open order upon checkout. You will not be charged any additional shipping on subsequent orders.

 

What if I do not want UPS?

If you are not a fan of UPS (or reside in Alaska or Hawaii) you can still request USPS service. USPS Priority Mail will remain $14 no matter where you are in the country. Simply select the USPS Priority Mail shipping option during checkout of your first item of the week. *We cannot be held responsible for late USPS shipments, (if you select USPS, you are accepting the risk of lost/delayed packages).

Please note: We can no longer guarantee safe arrival of USPS packages and we have no way of checking on a package beyond the provided tracking once it has been handed over to USPS. If there are any issues with your USPS package you will have to call 1-800-ASK-USPS and ask them for help. We’re so sorry about this, guys, it’s not an ideal situation, but they do not tell us anything beyond what the tracking number says. Insurance claims must also be filed by the recipient. The $14 will cover insurance, but as stated above, that must be filed by you if something goes awry.

 

What if I would like to hold my shipments until next week to combine shipping?

That is totally fine, we understand the desire to combine shipments. Please click this link at the end of the upload and enter your preferred ship date. Please ensure your combined shipping date is no longer than two weeks out and make sure you are happy with the ship date entered (as we will automatically ship on that date). And please know that plants change and settle post shipping. Your plants may pull leaves, open or change color as they start trying to put out fresh roots and settle in. This is part of the process with imported succulents and if we hold your order, your plants may change slightly from the photos/video.

 

A word from Crystal

Thank you again for supporting my small business. Charging for shipping is not something that we want to do, but some of the most recent delays we have seen through USPS are not ideal for plants and we want to make sure we’re shipping out the best quality available. These proposed shipping changes have honestly kept me up at night; however, it’s just something we’re going to need to do if we’re going to ensure quality shipments. I hope you all will understand and if we lose you as a customer due to these changes, please know that I have sincerely appreciated your support and I thank you from the bottom of my heart for being on this journey with me. I really appreciate everyone’s understanding around these changes. These are difficult times and I want to make sure we’re doing right by our customers and their plants and I truly think making the switch to UPS is imperative for CCF moving forward. If the situation with USPS gets better, we will absolutely revisit free standard shipping, as I loved offering that to you guys, but the most important thing to me is that your plants arrive safe and sound.

-Crystal